Payroll Sales Officer at ADIB

Job Description

• To deliver exceptional retail business performance through sales performance, excellent customer servicing, query resolution.
• Receive customer complaints, record it and take all reasonable steps to resolve the complaint in the eyes of our customers.
• Targeting New Payroll Companies and proceed with contracts & Accounts singing and ensure they comply with the ADIB’s regulations and procedures.
• Maintain contact with key potential clients & to have visits to these customers on quarterly basis.
• Manage overall relationship with customers till the accounts become live and ensure complying with pre-set criteria of the business acquisition defined by the payroll segment.
• Propose Payroll full benefits to achieve new payroll contracts & sales of ADIB’s Assets and Cards products and services.
• Promote ADIB Assets and Cards products and services throw effective cross selling techniques.
• increase assets and cards penetration ratios on companies’ portfolios in line with sales plans and budgets.
• Will be the company focal point “Account manager “at ADIB to provide customer service at all stages and handle company inquires and trouble shoots.
• Handle issues raised by companies as part of relationship management.
• ·Answer queries about ADIB`s products & services and provide client reassurance & consultations.
• Provide the relevant Corporate Sales Manager & Segment head with regular performance reports and updates on the market reaction to ADIB payroll as well as competitor’s activities for possible enhancements.
• Handle customer complaints efficiently and raise the unsolved ones to the Corporate Sales Manager to maintain customer satisfaction and loyalty.
• Provide proper software to new payroll companies’ responsible person and give professional training on the usage of this software.
• Follow up DCs production and delivery.
• interface with risk to finalize all assets and cards pending TIAs
• Interface with AMC to handle payroll operations (upload signatures, files review, etc…) and manage remote payroll signing with branches.
• Interface with risk team to finalize accounts coding.

Job Requirements

• University/College Degree
• Payroll Officer: Minimum 1 years banking experience
• Payroll Senior Officer: Minimum 2 years banking experience
• Payroll Direct sales or Branches network experience
• Handling partner relationships with external parties.

Apply Via The Following Link