Job Accountabilities
- Ensuring customer portal is highlighted to customers when contacted.
- Collecting all monies owing to Informa within credit control policies and procedures to ensure that collection targets are met.
- Collecting monies owed from customers who have exceeded credit limits or terms to minimize bad debts.
- Building close internal and external relationships with Sales and customers.
- Ensuring all customer contact notes are entered and updated into SAP or the appropriate system.
- Managing the outstanding sales balances falling due and contacting customers to obtain payment before the eventstart date if applicable to your division.
- Resolving queries in a timely fashion and collecting aged debt with a view to minimizing bad debt provision.
- Managing simple disputesand escalating complex disputes to the Team Leader.
- Achieving the monthly cash collection targets set for your specific section of accounts.
- Look after any unallocated cash items sitting on your set of accounts and work with the CashApplication team to have the monies applied if you are able to gain the appropriate backup from the customer.
- Providing weekly reports to the Business detailing current levels of debt if applicable for yourdivision.
- Providing/completing necessary documentation to customers to ensure the payment can be processed (vendorrequest forms, W9, W8, residency forms, tax exempt certificates, withholding tax certificates, etc.)
Qualifications and Experience
- Good knowledge and understanding of customer operations processes.
- Strong problem-solving, prioritization, andorganizational skills.
- Knowledge of best practice in customer service operations.
- Familiar with SAP modules.
- Bachelor’s degree in business or accounting.
- Good communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments, and key contacts.
- Strong working knowledge of Microsoft Office applications
- Knowledge and ability to use relevant internal systems.
- Ability to complete a variety of related tasks.
- Proactively solve problems.
- Excellent customer service skills.
- Good time management skills.
- Ability to be flexible within the role.
- Excellent oral and written communication skills.
Apply Via The Bellow Link